Next Generation NOC Services for Enterprises

As with the demand of the day the use of NOC is increasing day by day. It is because organizations do not have time to give on their IT department they just want an extension to their IT department. They want their IT processes to be managed and maintained by another so that they can easily focus on their critical business operations and increase their productivity.

With this a number of companies are taking the next generation Network Operations Center services. For this demand the NOCs are not rebuilding them into next generation NOCs. There are many factors to look for applying this process to become a next generation NOC.

First of all the organizational structure should be established into which total size of the company should be considered. Another part is to be looked is how many time zones are given service. What type of support is given such as how many tiers are there or how many service levels are there in it?

After that the NOC policies and processes should be clear and pre-defined in order to make the operations smooth. Do your organization doing any documentation for the operations it is running or not? It is also mentioned that it is following the ITIL processes and procedures or not. All these help in running the NOC smooth.

Another important part is the service quality, timely comparison between the past and the current levels of service quality is important. For this part there should be latest tools and technology available at all the time to give the client an enhanced level of service quality. This parameter also makes the NOC service level up to next generation. There are many more parameters on which we can work to take the NOC up to another higher level of service, efficiency; smooth operations as well as customer satisfaction will be discussed later.